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Shipping & Returns

A $5 shipping fee will be charged on clearance items  

When will my order ship?

Orders are normally shipped within 24 hours. Please allow an extra 1-3 days for orders to ship during busy times (Christmas, Sales etc.)

(pre-order items will be shipped when they arrive, ETA's are in the product description.) 

New Zealand shipping:

Free overnight shipping with Courierpost

Rural Delivery $5
Overnight delivery is not guaranteed but 99% of the time parcels are delivered in this time.
Our parcels are sent non signature, we are not responsible if a parcel goes missing after it has been scanned as delivered. If you are concerned about this, please select signature required at the checkout.  

Australia Shipping:

Orders under $200: NZPOST tracked 10-15 days $7.95

Orders under $200: DHL Express 2-4 days $24.95

Orders over $200: DHL Express 2-4 days FREE

Rest Of The World Shipping:

 

Please email us for shipping outside of NZ & Australia

*These shipping time frames are not guaranteed. 

The customer is responsible for any customs/duty fees upon delivery. 

Returns:
We want to make sure you love your purchases, if an item is faulty upon your receipt we will gladly replace the item once returned back to us, or refund if a replacement is not possible.
We are happy to provide a store credit for your item provided it is returned within 14 days of delivery with original tags/tag attachment and unworn. 
Return postage cost is the responsibility of the buyer.
A $5 shipping fee will be deducted from the store credit amount. However, you wont pay shipping fees on the item/s that you then use your store credit on.
The Luxe Boutique NZ offers a store credit on your purchase should the size not be correct, unless the item is a sale item.
If something is faulty we will offer a repair, a replacement or refund if repair is not possible.
Please choose carefully as we do not refund if you change your mind or have chosen an incorrect product.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act
Bodysuits, swimsuits, lashes, hair accessories, earrings & makeup brushes cannot be exchanged due to hygiene reasons.

SALE ITEMS cannot be sent back for an exchange unless deemed to be faulty where a repair or full refund will be processed.
Anything sent back to us that does not follow the above will be returned to the sender, we do not cover the return postage.
If you need to return an item, please click the 'Lodge A Return' button above.
Please use a courier option for sending back items.
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