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Shipping & Returns

When will my order ship?

Orders are normally shipped within 24 hours. (pre-order items will be shipped when they arrive, ETA's are in the product description.)

New Zealand shipping:

Free overnight shipping with Courierpost

Rural Delivery $5
Saturday Delivery $5
Overnight & Saturday delivery is not guaranteed but 99% of the time parcels are delivered in this time.
Our parcels are sent non signature, we are not responsible if a parcel goes missing after it has been scanned as delivered. If you are concerned about this, please select signature required at the checkout.  

Australia Shipping:

Orders under $200: NZPOST tracked 7-12 days $4.95

Orders under $200: DHL Express 1-2 days $14.95

Orders over $200: DHL Express 1-2 days FREE

Rest Of The World Shipping:

Orders under $200: NZPOST not tracked 2-3 weeks $9.95

Orders under $200: DHL Express 2-4 days $19.95

Orders over $200:  DHL Express 2-4 days $9.95

*These shipping time frames are not guaranteed. 

The customer is responsible for any customs/duty fees upon delivery. 

Returns:
We want to make sure you love your purchases, if an item is faulty upon your receipt we will gladly replace the item once returned back to us. or refund if a replacement is not possible.
We are happy to exchange your item provided it is returned within 7 days of delivery with original tags/tag attachment and unworn. 
Return postage cost is the responsibility of the buyer.
The Luxe Boutique NZ offers a store credit or exchange on your purchase should the size not be correct, unless the item is a sale item.
If something is faulty we will offer a repair, a replacement or refund if repair is not possible.
Please choose carefully as we do not refund if you change your mind or have chosen an incorrect product.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act
Bodysuits, swimsuits, lashes, hair accessories, earrings & makeup brushes cannot be exchanged due to hygiene reasons.

SALE ITEMS cannot be sent back for an exchange unless deemed to be faulty where a repair or full refund will be processed.
Anything sent back to us that does not follow the above will be returned to the sender, we do not cover the return postage.
If you need to return an item, please click the 'Lodge A Return' button above.
Please use a courier option for sending back items.
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