Shipping & Returns
Please note that we are currently experiencing delays with all orders, pre-order items are seeing delays of about 1 week extra & in-stock items are needing an extra 1-2 days to be processed + courierpost are also seeing delays at the moment due to the number of parcels they have received. Please bear with us during this busy time. Please check the item description to see if the item you have ordered or are wanting to order is a pre-order or in stock before you message for an update. International orders are also seeing delays, we would recommend not using the express option. Thank you so much for the support & we hope to be back to quick shipping soon! x
When will my order ship?
Orders placed before 9am are normally shipped the same day. (pre-order items will be shipped when they arrive, ETA's are in the product description.)
New Zealand shipping:
Free overnight shipping with Courierpost
Orders under $200: NZPOST tracked 7-12 days $4.95
Orders under $200: DHL Express 1-2 days $14.95
Rest Of The World Shipping:
Orders under $200: NZPOST not tracked 2-3 weeks $9.95
Orders under $200: DHL Express 2-4 days $19.95
Orders over $200: DHL Express 2-4 days $9.95
If something is faulty we will offer a repair or a full refund of the purchase price if repair is not possible.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act
SALE ITEMS cannot be sent back for an exchange unless deemed to be faulty where a repair or full refund will be processed.